Privacy Policy

1. Introduction

This Privacy Policy outlines the commitment of “Real Money Casinos in Australia” to safeguarding the privacy of its users. Located at climbers.show, this online platform is dedicated to protecting personal information in accordance with the Australian Privacy Principles (APPs) as mandated by the Privacy Act 1988 (Cth). This policy serves to inform users about the various aspects of their personal data, including its collection, utilization, storage, and disclosure by “Real Money Casinos in Australia.” The principles of openness and transparency underpin this document, reflecting the importance of clear communication regarding data handling practices. To ensure users can readily understand their rights and our obligations, this Privacy Policy is designed for easy accessibility on our website.

2. Who We Are

For any inquiries regarding this Privacy Policy or the handling of personal information, users can refer to the “Contact Us” section provided later in this document. Establishing the identity of the website operator ensures accountability and provides users with a clear point of contact for any privacy-related concerns.

3. Information We Collect

“Real Money Casinos in Australia” collects various types of personal information to facilitate its operations and provide services to its users. The specific information collected depends on the nature of the user’s interaction with the website.

• Registration Data: When users register an account, we collect personal details such as their first and last name, date of birth, email address, phone number, and residential or postal address. The collection of the date of birth is essential for age verification, a critical regulatory requirement for online gambling platforms. This process ensures compliance with legal obligations to prevent underage gambling. Furthermore, the residential address is collected as part of the Know Your Customer (KYC) procedures, which are vital for verifying a user’s identity. Upon registration, users also create a unique username and password to access their accounts. Users bear the responsibility of maintaining the confidentiality of these login credentials. To safeguard their accounts, users are advised to select strong, unique passwords, a fundamental security practice for all online activities.
• Financial Details: To facilitate transactions, we collect payment information, which may include credit or debit card details, e-wallet information, or bank account details. The secure handling of this financial data is paramount for maintaining user trust and ensuring the security of transactions. We also maintain a record of users’ transaction history, including deposits, withdrawals, bets placed, and winnings. This data serves various purposes, including meeting regulatory requirements, detecting fraudulent activities, and potentially implementing responsible gambling measures. In certain instances, such as for VIP accounts or to comply with specific regulations, we may also collect information regarding the user’s source of wealth.
• Gaming Activity: We collect data related to users’ gaming activities on our platform. This includes the games played, betting history, gaming preferences, and session duration.
• Technical Information: When users interact with our website, we automatically collect certain technical information. This includes their Internet Protocol (IP) address, which can be utilized for security purposes, website analytics, and potentially targeted advertising. We also collect information about the user’s device, such as the device ID, device type, operating system, and browser type. This information helps us optimize our website for different devices and understand the technology used by our users, ultimately improving their online experience. Additionally, we utilize cookies and other tracking technologies to collect data, which is detailed in a separate section of this Privacy Policy.
• Identification Documents: As part of our KYC procedures, we may request users to provide copies of government-issued identification documents such as their passport, driver’s license, or other valid ID. This is a mandatory step to verify the user’s identity and age, aligning with Australian regulations aimed at preventing money laundering and ensuring responsible gambling. In some cases, we may also collect photographs, including selfies, for enhanced identity verification. Facial recognition technology may be employed for this purpose, adding an extra layer of security.
• Communications Data: We retain records of users’ correspondence with our customer support team, including emails and chat logs. We also collect any feedback or complaints submitted by users.
• Other Information: We may collect information related to users’ participation in surveys or promotions offered on our website. Additionally, we maintain records of users’ marketing preferences, such as whether they have opted in or out of receiving promotional communications.

4. How We Collect Your Information

“Real Money Casinos in Australia” employs various methods to collect personal information from its users.

• Directly from you: We collect information directly from users when they register an account, make deposits or withdrawals, place bets or play games, contact our customer support, participate in surveys or promotions, provide identification documents for verification, or subscribe to our newsletters or marketing communications.
• Automatically: We automatically collect certain information through the use of cookies and other tracking technologies when users interact with our website. This includes website usage data, IP addresses, and device information. Analyzing website usage patterns helps us improve our website’s design and functionality.
• From third-party sources: We may obtain personal information from third-party sources for specific purposes. This includes identity verification services, which help us confirm the accuracy of the information provided by users as part of our KYC procedures. We may also receive information from credit reporting agencies if applicable, regulatory authorities or law enforcement bodies when legally required, and other casinos or gambling platforms for the purpose of enforcing exclusion orders. Additionally, we may collect information from publicly available sources.

5. How We Use Your Information

The personal information collected by “Real Money Casinos in Australia” is used for a variety of purposes aimed at providing and improving our services, ensuring legal compliance, and enhancing user experience.

• Account Management: We use your information to create and manage your account, verify your identity and age as part of our KYC procedures, process your deposits and withdrawals, provide customer support, and communicate with you regarding your account.
• Providing Services: Your information enables you to play games and place bets on our platform. We also use this data to personalize your gaming experience, tailoring our services to your preferences. Furthermore, your information is used to administer any promotions and bonuses you may be eligible for.
• Marketing (with Consent): With your explicit consent, we may use your contact information to send you promotional offers and updates about our products and services, as well as the products and services of relevant third parties. You have the right to opt-out of receiving these marketing communications at any time.
• Legal Compliance: We utilize your information to comply with various legal and regulatory obligations. This includes adhering to anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, preventing fraud and other illegal activities, enforcing our terms and conditions, and responding to requests from regulatory or law enforcement authorities. Additionally, we use your data to implement responsible gambling measures, such as identifying and assisting players who may be at risk of gambling-related harm.
• Improving User Experience and Website Functionality: We analyze website usage data and trends to improve our platform and troubleshoot any technical issues that may arise. This analysis also helps us in developing new features and services to enhance the user experience.
• Security: Your information is used to monitor for suspicious activities and protect our platform and your account from unauthorized access.

6. Disclosure of Your Information

“Real Money Casinos in Australia” may disclose your personal information to certain third parties under specific circumstances.

• Service Providers: We may share your information with service providers who assist us in delivering our services. This includes payment processors, identity verification services, website hosting and maintenance providers, marketing and advertising partners (with your consent), analytics providers, and customer support providers.
• Regulatory Authorities: We may disclose your information to gambling regulators as legally required and to AUSTRAC for AML/CTF compliance. We may also share information with other government agencies if mandated by law.
• Law Enforcement: In response to a valid legal request, such as a court order or subpoena, we may disclose your personal information to law enforcement agencies.
• Other Casinos or Gambling Platforms: To enforce exclusion orders and promote responsible gambling practices, we may share information with other casinos or gambling platforms.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity.
• With Your Consent: We may disclose your information to third parties if you have provided your explicit consent to do so.

7. Cross-border Data Transfers

Your personal information may be transferred to and stored on servers or processed by service providers located outside of Australia. When we transfer your personal information overseas, we take reasonable steps to ensure that the recipient adheres to the Australian Privacy Principles or similar data protection laws. These safeguards may include implementing contractual agreements that obligate the overseas recipient to protect your information in accordance with Australian standards.

8. Security of Your Information

“Real Money Casinos in Australia” is committed to protecting the security of your personal information. We have implemented a range of security measures to safeguard your data from misuse, loss, and unauthorized access. These measures include the use of encryption technologies, such as Secure Sockets Layer (SSL), to protect data transmitted between your browser and our servers. Your personal information is stored securely on protected servers, and we utilize firewalls and intrusion detection systems to prevent unauthorized access. We have also implemented access controls and authentication procedures to restrict access to your data to authorized personnel only. Multi-factor authentication may be offered as an additional security measure. Our security systems undergo regular audits and are updated to address emerging threats. Furthermore, our employees receive comprehensive training on data security and privacy practices. While we take extensive measures to protect your information, it is important for users to also take precautions to protect their accounts, such as using strong, unique passwords and enabling two-factor authentication where available.

9. Data Retention

“Real Money Casinos in Australia” retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The retention periods for different types of data may vary. For instance, account information and transaction history are typically retained for a period mandated by anti-money laundering regulations, which can be several years after your last transaction or account closure. Identification documents may also be retained for a similar duration to comply with KYC obligations. We may retain data for longer periods if required by law or if necessary for the establishment, exercise, or defense of legal claims. When your personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.

10. Your Rights

Under the Australian Privacy Principles, you have several rights concerning your personal information held by “Real Money Casinos in Australia.”

• Right to Access: You have the right to request access to the personal information we hold about you. To make an access request, please contact us in writing or via email using the details provided in the “Contact Us” section. Please note that certain exceptions to this right may apply under the APPs.
• Right to Correction: If you believe that any of the personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, you have the right to request its correction. To submit a correction request, please contact us with the specific details of the information you believe needs to be corrected.
• Right to Erasure (Deletion): You may have the right to request the deletion of your personal information in certain circumstances. Please contact us to make a deletion request, outlining the reasons for your request. We will review your request and respond in accordance with applicable laws and regulations.
• Right to Opt-Out of Direct Marketing: You have the right to opt-out of receiving direct marketing communications from us at any time. You can typically exercise this right by using the unsubscribe links provided in our marketing emails or by contacting our customer support.
• Right to Anonymity and Pseudonymity: Where it is lawful and practicable, you have the right to interact with us anonymously or by using a pseudonym. However, for certain activities, such as account registration and KYC verification, it may not be possible to interact anonymously.
• Right to Complain: If you believe that we have breached the Australian Privacy Principles, you have the right to lodge a complaint. Please refer to the “Contact Us” section for details on our complaint handling process.

11. Cookies and Tracking Technologies

“Real Money Casinos in Australia” utilizes cookies and other tracking technologies to enhance user experience, analyze website traffic, and personalize content and advertisements. Cookies are small text files that are stored on your device when you visit our website. We use different types of cookies, including session cookies (which are temporary and expire when you close your browser), and persistent cookies (which remain on your device for a longer period). These technologies help us remember your preferences, understand how you interact with our website, and deliver relevant content and offers. You have the ability to manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Additionally, we may use third-party cookies for advertising and analytics purposes, such as Google Analytics and Facebook Pixel. Information collected through these technologies may be shared with these third-party providers. Users should be aware of the potential for data sharing with third-party platforms and the importance of managing their cookie preferences accordingly.

12. Third-Party Links

Our website may contain links to third-party websites. Please note that this Privacy Policy only applies to our website, climbers.show. If you click on links to third-party websites, you will be subject to their respective privacy policies, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information by “Real Money Casinos in Australia,” please contact us at:

Email: [email protected]

Attention: Privacy Officer

We are committed to addressing your concerns promptly and effectively. If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at:

Phone: 1300 363 992

Website: www.oaic.gov.au

Postal Address: GPO Box 5288, Sydney NSW 2001.

14. Changes to This Privacy Policy

“Real Money Casinos in Australia” may update this Privacy Policy from time to time to reflect changes in our information handling practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date or through other appropriate means, such as email notifications for substantial modifications. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.